RTC Training –Support for First Line Managers


Date - Oct 09, 2017
Time - 9.30 am
Venue - RTC North, Sunderland
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Support for First Line Managers is a 3 day programme aimed at First Line Managers.

Giving key individuals the opportunity to unleash their potential as managers can be a real boost to productivity and overall organisational performance. Effective management training will ensure first line managers’ have the confidence and ability to manage teams, achieve targets and contribute to business excellence.

Course Content:

Day 1 Tuesday 4th July 2017 - Introduction to First Line Management

  • The role of the First Line Manager
  • Personal development for the role
  • Understanding and meeting the needs of stakeholders
  • Managing team performance

Day 2 Wednesday 5th July 2017 – Being a Leader

  • Organisational requirements for a leader
  • Leadership styles
  • Building the team

Day 3 - Atendees are asked to choose at least one option from the list below. A member of the Training team will advise of the relevant date for this session in due course.

  • Management Communication
  • Resource Planning
  • Recruitment and Selection Processes
  • Improving Team Performance
  • Managing and Communicating Information
  • Identifying Development Opportunities
  • Management Report Writing
  • Maintaining Quality Standards

Successful completion of assignments and attendance at 2 initial sessions is required to receive Level 3 Award in First Line Management

Successful completion of assignments and attendance at 3 sessions is required to receive Level 3 Certificate in First Line Management.

Delegates can also go on to study for a Diploma in First Line Management. Please note, additional accreditation fees may apply depending on your individual circumstances.

**Eligibility Criteria and Costs**

Please note - This Level 3 course is fully funded through Skills Support for the Workforce funding (SSW) for eligible individuals/businesses in Northumberland, Tyne & Wear and Country Durham. If delegates are not eligible for funding to access RTC training courses, places can be purchased at full cost plus additional accreditation fees. Alternatively, RTC training courses can be tailored to meet your specific requirements or be delivered in house.

If you would like to discuss your eligibility or have any further questions about our training offer please feel free to contact a member of the RTC team on 0191 516 4400 or email enquiries@rtcnorth.co.uk