Our Net Promoter Score Stands at 80% the Highest It Has Been
24th Nov 2022
Net Promoter Score (NPS) is a metric used in customer experience programmes, measuring the loyalty of customers to a company and our clients have been delighted with the level of support they’ve received from RTC.
NPS scores are measured with a single question survey and reported with a number from -100 to +100. The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is the top percentile.
At RTC, regardless of your business size, sector or geographical reach, our teams will work with you to help implement a tailored business strategy that meets your needs.
Gathering some recent feedback to accompany our score:
“RTC have always been there for my business, and you can’t fault the team for the efforts”
“John Heslop and the team are very helpful and professional”
“Very professional training”
“The funding and support helped our company invest in comms and grow”
“The approval process was painless”
“The event I was able to join via RTC was helpful and relevant to me. RTC appear to be keen to help others, too”
“The organisation and support have been excellent. Communications clear and expectations well managed”
“Great support, great advice”
RTC helps organisations commercialise ideas, access new markets and grow their business. From defining a compelling version and strategy, to accessing funding, finding partners and embedding change. Through our different programmes our team of coaches and consultants are there to support you and your business.