We aim to ensure that all of our clients receive efficient and effective services and advice. However, from time to time there may be aspects of our service which clients and their stakeholders have concerns about, or with which they are dissatisfied.
If you are unhappy with the services, or any aspect of the advice you have received from RTC North, and would like to raise this issue with us you should contact your main contact at RTC North. In most cases this person will be familiar with your situation and circumstances and may be able to resolve any problems to your satisfaction immediately.
However, if you would prefer to raise your concerns with someone else, or you have not received a satisfactory response from your first contact, you may contact the Sales and Marketing Director.
Complaints should be made in writing and sent with supporting documents/evidence to:Sales and Marketing Director
Or you can contact us by phone +44 (0)191 516 4400 or by email firstname.lastname@example.org.
For complaints in relation to data protection issues our response shall also refer you to your right to apply to the Data Protection Commissioner for a complete review of the matter.