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This section summarises the rights individuals have under Data Protection legislation regarding personal information held by RTC North.

The right to access any information held by RTC North about you

The right to correct any errors in the information held by RTC North

The right to be removed from RTC North mailing lists

1. Your right to see a copy of your information

Under the Data Protection Act 1998 an individual has the right to check what information is being held about them and to request a copy of that information. This is referred to as a "Subject Access Request" (SAR)

Related rights regarding personal information includes revealing the source of the information (if known), the purposes for which that information is held and to whom information may be disclosed. Should a computer programme be used for decision making the logic behind the decisions should be explained.

1.1 How to Exercise your Rights

Subject Access Requests should be made in writing to the Data Protection Officer at the address below including the following information:

Full name and address

Telephone and email details specifying the best method for contact

Proof of your identity

Sufficient details about the information you want to enable us to locate it

Your request should be addressed to:

The Data Protection Officer
RTC North Ltd
Loftus House
Colima Avenue

Please note a charge may be made for supplying the information.

1.2 What you can expect from us

The request will be acknowledged and if further information is required regarding the request you will be contacted via the specified method.

The request will be dealt with as promptly as possible but within the statutory 40 days of receiving the written request, additional clarification information or the receipt of any fee that has been requested.

Should any of the information held be incorrect then amendments will be made accordingly following notification.

1.3. Circumstances when we may not give you the information you ask for

It should be noted that there are exceptions within the Data Protection Act that allows for the refusal to supply all the information held

  • If an individual is unable to supply the information requested to satisfy ourselves as to the identity of the individual or to allow us to locate the information requested.
  • Under Section 7 of the Data Protection Act we are not obliged to comply with a request without disclosing information relating to another individual who can be identified from that information. This will only apply where the other individual does not consent to us disclosing the information and it is not reasonable in the circumstances for us to disclose the information to you without that individual's consent
  • The cost to us for supplying the information would be prohibitive

2. Your right to be removed from our mailing lists

Any individual has the right to opt out of their details being used for marketing purposes or to be removed from any mailing lists.

A request for removal of personal details from marketing lists should be made in writing, to the Data Protection Officer at the above address. The request will receive immediate attention.

Further information relating to the use of personal data can be found in the Privacy Notice.